Privacy Policy

South Commercial Cleaning

Effective Date: 02/17/25

1. Introduction

At South Commercial Cleaning, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, transfer, disclose, and safeguard your personal information, as well as other data collected when you visit our website or use our services. This Privacy Policy applies to information collected through our services but does not cover data collected by any third party, including our service providers, even if their services are related to ours. PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY USING OUR WEBSITE, YOU AGREE TO THE TERMS OUTLINED HEREIN. THIS PRIVACY POLICY IS GOVERNED BY THE LAWS OF THE UNITED STATES AND THE STATE OF GEORGIA. If you do not agree with this Privacy Policy or our Terms of Service, or if you do not want your information to be used or disclosed as described, please refrain from providing any personal information and avoid using forms on our website.

● Individuals Under the Age of 18:

Our Services are available only to individuals who are eighteen (18) years of age or older. If you do not meet this age requirement, you may not use our Services. We do not knowingly collect personally identifiable information by anyone under the age of 16 and you should not provide us with any information regarding any individual under the age of 16. If we learn that we have inadvertently gathered information from anyone under the age of 16, we will take reasonable measures to promptly remove that information from our records.

2. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Your name, email address, phone number, and other relevant details necessary to communicate with you.
  • Information You Provide: Data submitted through web forms, service requests, surveys, or customer support interactions.
  • Service-Related Information: Any details related to your interactions with our services, including job requests, scheduling preferences, and service feedback.
  • Information Collected from Third-Party Platforms: We may collect information from third-party platforms such as Google AdWords, Google Analytics, Facebook, Instagram, Twitter, LinkedIn, and other digital marketing services. This data may include interactions with our advertisements, referral sources, and demographic insights. Additionally, some information may be publicly available, such as content you submit to blogs, chat rooms, or social networks.
  • Automatically Collected Information:
    • Technical Information: IP addresses, browser type, device details, operating system, internet service provider (ISP), and geographic location (if enabled on your device).
    • Usage Data: Website activity, interactions with our content, time spent on pages, referring and exit pages, and browsing behavior.
    • Cookies and Tracking Technologies: As you navigate and interact with our Services, we and third-party providers may use automatic data collection technologies to gather certain information. This may include cookies, web beacons, pixel tags, and similar tracking mechanisms. For more details, see Section 3: Cookies and Other Automatic Tracking Technologies.
    • Do Not Track Requests: Some Internet browsers, such as Internet Explorer, Firefox, and Safari, include the ability to transmit “Do Not Track” or “DNT” signals. Since uniform standards for “DNT” signals have not been adopted, our Services do not currently process or respond to “DNT” signals.

THE INFORMATION COLLECTED THROUGH THESE TECHNOLOGIES, STANDING ALONE, CANNOT BE USED TO DETERMINE YOUR IDENTITY.

  • Communication Records: We may store records of any communications with us via email, chat, phone, or other methods, including inquiries, feedback, or customer support requests.
  • Marketing and Advertising Data: Information regarding your communication preferences, interactions with marketing emails, and whether you have opted in or out of promotional messages.

We may also collect additional information as required by law, for fraud prevention, or to comply with security regulations. If we collect any other data, we will notify you at the time of collection and obtain any necessary consent.

3. How We Use Your Information

We may use the information we collect for various lawful business purposes, including but not limited to:

  • Providing and Improving Services:
    • Delivering, managing, and enhancing our cleaning services.
    • Customizing our services based on your preferences and previous interactions.
    • Improving our website, customer service, and overall user experience.
  • Communication and Customer Support:
    • Contacting you regarding appointments, promotions, or service updates.
    • Sending SMS and email notifications related to services, appointments, invoices, or employment applications (if applicable).
    • Responding to inquiries, service requests, or customer support issues.
  • Marketing and Promotional Activities:
    • Sending promotional offers, discounts, and special deals based on your preferences (with the option to opt out).
    • Displaying targeted advertisements on our website, social media, and third-party platforms.
    • Conducting surveys and gathering feedback to improve our services.
  • Security and Fraud Prevention:
    • Protecting against fraudulent activities, unauthorized access, and security threats.
    • Verifying identities and preventing misuse of our services.
    • Monitoring website activity to detect and prevent suspicious behavior.
  • Legal and Compliance Obligations:
    • Complying with applicable laws, regulations, and legal processes.
    • Responding to lawful requests from public authorities, including law enforcement.
    • Enforcing our terms, policies, and contractual agreements.
  • Business Operations and Analytics:
    • Conducting internal business analysis, research, and reporting.
    • Monitoring website traffic, user behavior, and service performance through analytics.
    • Enhancing operational efficiency and making data-driven improvements.
  • Employment and Recruitment: (If applicable)
    • Processing job applications and evaluating candidates.
    • Communicating with applicants about job opportunities.
    • Maintaining employment records and complying with labor laws.

We may also use your information for other legitimate business purposes, and if any additional uses arise, we will notify you and seek consent when necessary.

4. How We Share and Disclose Your Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties. However, in certain circumstances, we may share your data with trusted third parties to operate our business, deliver services, and comply with legal obligations.

Who We Share Your Information With:

  • Service Providers: We may share your information with third-party vendors who assist us in providing and improving our services, such as:
    • Payment processors for handling transactions securely.
    • Email and SMS providers to send notifications, confirmations, and service updates.
    • Cloud storage, IT, and security providers for data protection and hosting purposes.
    • Marketing and analytics platforms to enhance our customer experience and optimize our services.
  • Business Partners: If necessary, we may share your data with trusted business partners to fulfill service requests, improve our offerings, or provide better customer support. These partners are required to adhere to strict confidentiality and data protection standards.
  • Legal Compliance and Protection: We may disclose your information when required by law, including:
    • To comply with applicable legal requirements, court orders, or governmental requests.
    • To detect, investigate, and prevent fraudulent, unauthorized, or illegal activities.
    • To protect the rights, safety, and property of our company, employees, customers, or the public.
  • Corporate Transactions: In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the relevant entities involved in the transaction. We will take appropriate steps to protect your privacy during such events.

We do not transfer data internationally; however, some of our service providers may process data outside the United States. In such cases, we implement appropriate safeguards to ensure compliance with applicable data protection laws, including contractual agreements and adherence to recognized privacy frameworks.

We only share your information when necessary and with entities that uphold strict privacy and security standards. If any additional disclosures are required, we will notify you and obtain consent when necessary.

We may disclose or share the information we collect, including Your Information:

To our Third-Party Service Providers, vendors or suppliers (including our payment processing third-party provider and our hosting provider) so that they may provide support for our internal and business operations, including for the processing of your payment for a product or service, data verification, data storage, surveys, research, internal marketing, delivery of promotional, marketing and transaction materials and our Services’ maintenance and security. For example, we use (and thus disclose certain of Your Information to):

Google Analytics so that they can help us understand how our customers use our Services – you can read more about how Google uses Your Information here: https://www.google.com/intl/en/policies/privacy/

You can also opt-out of Google Analytics here:https://tools.google.com/dlpage/gaoptout

5. SMS Consent and Communication

By opting in to receive SMS communications from South Commercial Cleaning, you agree to the following terms:

  • You consent to receive SMS messages related to service updates, appointment notifications, and employment-related information.
  • Your phone number will not be shared with third parties or affiliate companies for marketing purposes.
  • Message frequency may vary based on your interactions and service needs.
  • Standard message and data rates may apply, as determined by your mobile carrier.
  • You can opt out at any time by texting "STOP" to discontinue SMS communications.
  • For assistance, text "HELP" or visit our [Privacy Policy URL] and [Terms of Service URL] for more details.

We respect your privacy and will only send messages in accordance with your preferences. If you have any concerns, please contact our support team.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and improve our services. These technologies help us understand how visitors interact with our website, allowing us to deliver relevant content and optimize functionality.

How We Use Cookies and Tracking Technologies

We utilize third-party tools, including Google Analytics and Microsoft Clarity, to analyze website traffic, user behavior, and engagement patterns. These platforms may collect data such as:

  • IP address and approximate geographic location.
  • Browser type, device information, and operating system.
  • Pages visited, time spent on the site, and navigation patterns.
  • Referral sources and interactions with website elements.

Managing Your Preferences

You can control or disable cookies through your browser settings. However, restricting cookies may impact certain website features and functionality.

7. How We Protect Your Information

We take the security of your personal information seriously and implement comprehensive security measures to safeguard it from unauthorized access, disclosure, alteration, or misuse. Our approach includes multiple layers of protection, incorporating technical, administrative, and physical security controls to ensure the integrity of your data.

Our Data Protection Measures:

  • Data Encryption:
    • We use SSL/TLS encryption to secure data transmissions between your device and our servers.
    • Sensitive information, such as personal details, is encrypted both in transit and at rest.
  • Secure Servers and Network Protection:
    • We store data on secure, firewall-protected servers with continuous monitoring.
    • We implement intrusion detection and prevention systems (IDS/IPS) to identify and block potential threats.
  • Regular software updates and patches are applied to mitigate security vulnerabilities.
  • Access Controls and Authentication:
    • Access to personal data is strictly limited to authorized personnel with a legitimate business need.
    • We enforce multi-factor authentication (MFA) for employees accessing sensitive systems.
    • User access is continuously reviewed and revoked when no longer required.
  • Data Minimization and Anonymization:
    • We only collect and retain the data necessary for business operations and legal compliance.
    • Where possible, personal data is anonymized or pseudonymized to reduce privacy risks.
  • Third-Party Payment Processing:
    • We do not collect, store, or transfer sensitive payment information (such as credit card details).
    • All payment transactions are processed securely through trusted third-party payment providers that comply with industry security standards, such as PCI-DSS (Payment Card Industry Data Security Standard).
  • Cloudflare Security and Monitoring:
    • We use Cloudflare to enhance security, improve website performance, and protect against cyber threats such as DDoS attacks, bot traffic, and malicious intrusion attempts.
    • Cloudflare provides real-time threat monitoring, encrypted traffic management, and firewall protections to ensure the safety of your interactions with our services.
  • Fraud Prevention and Threat Monitoring:
    • We employ automated monitoring systems to detect suspicious activity or unauthorized access attempts.
    • We have incident response protocols in place to quickly mitigate any security breaches.
  • Physical Security Measures:
    • Data centers and office locations with access to sensitive information are secured with restricted entry and surveillance systems.
    • Employee training programs reinforce best practices for handling personal information securely.

While we are committed to maintaining the highest security standards, no system is entirely immune to threats. If you suspect any unauthorized access to your data or have security concerns, please contact us immediately so we can take appropriate action.

8. Your Rights and Choices

You have the right to:

  • Access, update, or delete your personal data.
  • Withdraw consent for SMS communications or marketing at any time.
  • Request information about how we use your data.
  • Opt-out of certain data collection or processing activities.
  • Residents of certain states (e.g., California under the CCPA) may have additional rights regarding their personal data. Please contact us for more details.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

South Commercial Cleaning
[email protected]
706-534-2794